Panasonic Stud Sensor KX HNS101 User Manual

Installation Guide  
Home Network System  
Window/Door Sensor  
Model No.  
KX-HNS101  
Thank you for purchasing a Panasonic product.  
This document explains how to install the window/door sensor  
properly.  
For details about how to use the system, refer to the User’s Guide  
(page 17).  
Please read this document before using the unit and save it for future  
reference.  
For assistance, visit our Web site: www.panasonic.com/support  
for customers in the U.S.A. or Puerto Rico.  
Printed in China  
 
Introduction  
Accessory information  
Supplied accessories  
No. Accessory item/Part number  
Quantity  
Battery*1  
A
B
C
1
4
3
Mounting screws (20 mm (25/32 inches))*2/XMM38+20VW  
Mounting double-sided tapes*3  
*1 When replacing the battery, see “Power source” of “Specifications”, page 18  
for battery information.  
*2 2 screws for the sensor unit and 2 screws for the magnet unit  
*3 2 pieces of tape for the sensor unit: PNHS1620Z  
1 piece of tape for the magnet unit: PNHS1621Z  
A
B
C
Other information  
R Design and specifications are subject to change without notice.  
R The illustrations in these instructions may vary slightly from the actual product.  
Trademarks  
R iPhone and iPad are registered trademarks of Apple Inc.  
R Android™ is a trademark of Google Inc.  
3
 
       
Important Information  
are swallowed, seek medical advice  
immediately.  
About this system  
This system is an auxiliary system; it is  
not designed to provide complete  
protection from property loss.  
Operating safeguards  
R Do not disassemble the product.  
Panasonic will not be held responsible  
in the event that property loss occurs  
while this system is in operation.  
Medical  
R Consult the manufacturer of any  
personal medical devices, such as  
pacemakers or hearing aids, to  
determine if they are adequately  
shielded from external RF (radio  
frequency) energy. DECT features  
operate between 1.92 GHz and  
1.93 GHz with a peak transmission  
power of 115 mW.  
R Do not use the product in health  
care facilities if any regulations  
posted in the area instruct you not to  
do so. Hospitals or health care  
facilities may be using equipment  
that could be sensitive to external  
RF energy.  
For your safety  
To prevent severe injury and loss of life/  
property, read this section carefully  
before using the product to ensure  
proper and safe operation of your  
product.  
WARNING  
Power connection  
R Use only the power source marked  
on the product.  
R Do not connect non-specified  
devices.  
CR Lithium battery  
R Do not recharge, disassemble,  
remodel, heat or throw it into fire.  
R Do not touch the terminals  
and  
Installation  
with metal objects.  
R Risk of explosion if battery is  
replaced by an incorrect type.  
Dispose of used battery according to  
local regulations.  
R If any electrolyte should come into  
contact with your hands or clothes,  
wash it off thoroughly with water.  
R If any electrolyte should come into  
contact with your eyes, never rub  
your eyes. Rinse your eyes  
R To prevent the risk of fire or  
electrical shock, do not expose the  
product to rain or any type of  
moisture.  
R Do not place or use this product  
near automatically controlled  
devices such as automatic doors  
and fire alarms. Radio waves  
emitted from this product may cause  
such devices to malfunction  
resulting in an accident.  
thoroughly with water, and then  
consult a doctor.  
R Keep small parts (magnet unit,  
magnet unit cover, screws, etc.) out  
of the reach of children. There is a  
risk of swallowing. In the event they  
 
4
   
Important Information  
CAUTION  
Important safety  
instructions  
When using your product, basic safety  
precautions should always be followed  
to reduce the risk of fire, electric shock,  
and injury to persons, including the  
following:  
1. Do not use this product near water  
for example, near a bathtub,  
washbowl, kitchen sink, or laundry  
tub, in a wet basement or near a  
swimming pool.  
2. Use only the batteries indicated in  
this document. Do not dispose of  
batteries in a fire. They may  
explode. Check with local codes for  
possible special disposal  
General information  
R Do not place magnetic cards or  
similar objects near the sensor unit  
and magnet unit. Magnetic data on  
the cards, etc. may be deleted.  
CR Lithium battery  
R Use only the battery noted on  
page 3.  
R Insert the battery correctly.  
R Do not leave the battery in an  
automobile exposed to direct  
sunlight for a long period of time with  
the doors and windows closed.  
R Remove the battery if you do not  
use the product for a long period of  
time. Keep it in a cool, dark area.  
R Do not replace a battery with wet  
hands.  
instructions.  
SAVE THESE INSTRUCTIONS  
R Keep out of the reach of small  
children. There is a risk of  
swallowing. If the battery is  
swallowed, seek medical attention  
immediately.  
R Remove the battery if it becomes  
unusable. There is a risk of leakage,  
overheating, and rupture. Do not  
attempt to use a battery if it is  
leaking.  
R Exercise care when handling the  
batteries. Do not allow conductive  
materials such as rings, bracelets, or  
keys to touch the batteries,  
otherwise a short circuit may cause  
the batteries and/or the conductive  
material to overheat and cause  
burns.  
For best performance  
Hub location/avoiding noise  
The hub and other compatible  
Panasonic devices use radio waves to  
communicate with each other.  
R For maximum coverage and  
noise-free communications, place  
your hub:  
– at a convenient, high, and central  
location with no obstructions  
between the product and hub in  
an indoor environment.  
– away from electronic appliances  
such as TVs, radios, personal  
computers, wireless devices, or  
other phones.  
– facing away from radio frequency  
transmitters, such as external  
 
5
   
Important Information  
antennas of mobile phone cell  
stations. (Avoid putting the hub  
on a bay window or near a  
R Do not use benzine, thinner, or any  
abrasive powder.  
window.)  
Information on Disposal in other  
Countries outside the European  
Union  
R If the reception for a hub location is  
not satisfactory, move the hub to  
another location for better reception.  
1
2
3
Environment  
R Keep the product away from  
electrical noise generating devices,  
such as fluorescent lamps and  
motors.  
R The product should be kept free  
from excessive smoke, dust, high  
temperature, and vibration.  
R The product should not be exposed  
to direct sunlight.  
These symbols (A, B, C) are only  
valid in the European Union. If you  
wish to discard these items, please  
contact your local authorities or dealer  
and ask for the correct method of  
disposal.  
R Do not place heavy objects on top of  
the product.  
R The product should be kept away  
from heat sources such as heaters,  
kitchen stoves, etc. It should not be  
placed in rooms where the  
temperature is less than -10 °C  
(14 °F) or greater than 40 °C  
(104 °F). Damp basements should  
also be avoided.  
R Operating the product near electrical  
appliances may cause interference.  
Move away from the electrical  
appliances.  
Other information  
CAUTION: Risk of explosion if battery  
is replaced by an incorrect type.  
Dispose of used batteries according to  
the instructions.  
Routine care  
R Wipe the outer surface of the  
product with a soft moist cloth.  
 
6
 
Important Information  
Notice  
 
7
Setup  
Indicator  
Status  
Red,  
blinking  
Sensor is out of range  
of the hub  
Part names and  
functions  
Green,  
blinking  
Registration mode  
(You pressed and held  
n Sensor unit  
M
N)  
Off  
No battery power  
A
B
C
Note:  
R The LED indicator does not indicate  
sensor status if the sensor has not  
been registered (page 9).  
Setup overview  
1
Initial setup  
n Magnet unit  
Make sure you can access the  
system using your mobile device.  
For details, refer to the System  
Setup Guide included with your  
hub.  
D
2
3
Insert the battery  
The window/door sensor is battery  
powered.  
Sensor unit cover  
M
N
Used to confirm the status of the  
sensor or register the sensor to  
the hub.  
LED indicator  
Magnet unit cover  
Registration  
Required only if the window/door  
sensor was purchased separately  
(i.e., not as part of a bundle).  
4
5
6
Confirm the installation area  
Read the information in this  
document to confirm that the  
desired installation area is suitable  
to proper operation.  
About the LED  
indicator  
Temporary placement  
You can press M  
N and check the  
Temporarily place the window/  
door sensor in the desired location  
and confirm that it operates  
properly (page 11).  
LED indicator to confirm the sensor’s  
status.  
Indicator  
Green, lit  
Red, lit  
Status  
Installation  
Install the window/door sensor on  
the same position where proper  
Window/door is closed  
Window/door is open  
8
 
     
Setup  
operation was confirmed  
(page 14).  
Registering the  
window/door sensor  
This procedure is not required for  
devices that were included as part of  
a bundle.  
Inserting the battery  
R USE ONLY a CR2 Lithium battery.  
R Confirm the polarities (  
,
).  
Before you can use the window/door  
sensor, it must be registered to the hub.  
If you purchased devices separately  
(i.e., not as part of a bundle), you must  
register each device to the hub.  
1
Remove the sensor unit cover.  
R Lift from the indented area (A)  
and open the sensor unit cover  
(B).  
2
You can register each device by using  
the registration buttons or the [Home  
Network] app.  
1
Using registration buttons  
1
Hub:  
Press and hold M  
OTHER  
DEVICEN until the LED indicator  
blinks in green.  
2
Insert the battery.  
2
Window/door sensor:  
Remove the sensor unit cover and  
press and hold M  
N until the  
LED indicator blinks in green  
(page 8).  
R When registration is complete,  
the hub sounds one long beep.  
Note:  
R To cancel registration, press M  
N
on the hub and on the window/door  
sensor.  
R If registration fails, the hub sounds  
several short beeps.  
3
Attach the sensor unit cover.  
Using the app  
When you register the window/door  
sensor by using the [Home Network]  
app, you can assign a name to your  
 
9
   
Setup  
devices and group them by location.  
For more information, refer to the  
User’s Guide (page 17).  
Wireless  
communication  
range  
Changing the sensor  
type  
The wireless communication range of  
each device in the system from the hub  
is approximately 50 m (160 feet)  
indoors and approximately 300 m  
(1,000 feet) outdoors. Wireless  
communication may be unreliable  
when the following obstacles are  
located between the hub and other  
devices.  
You can select whether a window/door  
sensor functions as a window sensor or  
as a door sensor. For more  
information, refer to the User’s Guide  
(page 17).  
R Metal doors or screens  
R Walls containing aluminum-sheet  
insulation  
R Walls made of concrete or  
corrugated iron  
R Double-pane glass windows  
R Multiple walls  
R When using each device on  
separate floors or in different  
buildings  
Note:  
R You can check the window/door  
sensor’s communication status by  
pressing M  
N. If the LED indicator  
is lit in green or red, the sensor is  
communicating properly with the  
hub. If the LED indicator blinks in  
red, it is out of range of the hub.  
 
10  
   
Setup  
Temporary placement  
Before installing the window/door sensor, temporarily place it in the desired  
location and confirm that it operates properly by pressing M  
N.  
Important:  
R Attach the sensor unit to the outer frame of the window or door, and the magnet  
unit to the inner frame.  
R Attach both units so that the “ ” marks point toward each other and are within  
25.4 mm (1 inch) of each other.  
R The window/door sensor will not operate properly if the “ ” marks are too far  
apart or are facing the wrong way.  
Confirming proper operation  
After temporarily placing the window/door sensor in the desired location, press  
M
N while the window or door is closed. The window/door sensor’s LED indicator  
lights as follows.  
Indicator  
Green, lit  
Red, lit  
Status  
The installation position is correct.  
The “ ” marks on the sensor unit and the magnet unit  
are too far from each other. Re-attach the sensor unit  
and the magnet unit so that they point directly at each  
other and are no more than 25.4 mm (1 inch) apart.  
Red, blinking  
The sensor unit is out of range of the hub. Refer to the  
information on page 10.  
Note:  
R Depending on the condition and material of the surface where the sensor unit  
and magnet unit are installed, the LED indicator may light in red even if the “  
marks point directly at each other and are no more than 25.4 mm (1 inch) apart.  
 
11  
   
Setup  
Example 1: Installed on the left of the window  
Correct  
Incorrect  
” marks point directly at each  
” marks are not aligned. Magnet  
1
2
other and are within 25.4 mm (1 inch). unit is too high/too low.  
{xC}  
{xC}  
2
1
GREEN  
RED  
” marks are aligned but units  
3
are too far apart.  
{xC}  
3
RED  
 
12  
Setup  
Example 2: Installed on the right of the window  
Correct  
Incorrect  
” marks point directly at each  
” marks are not aligned. Magnet  
1
2
other and are within 25.4 mm (1 inch). unit is too high/too low.  
2
1
GREEN  
RED  
{xC}  
{xC}  
” marks are aligned but units  
3
are too far apart.  
RED  
3
{xC}  
 
13  
Setup  
Installation  
Install the window/door sensor in the same position where proper operation was  
confirmed (page 11). You can install the window/door sensor using screws or  
double-sided tape, depending on your preference or the material of the installation  
area.  
Note:  
R When installing, make sure the battery is inserted properly and the sensor unit  
cover is completely closed.  
R Use screws when installing on a wooden surface. Do not use double-sided tape.  
Securing with screws  
1
Remove the covers from each unit.  
R Lift from the indented area (A) and open the sensor unit cover (B).  
14  
 
 
Setup  
2
Sensor unit:  
Attach the sensor unit.  
Screws  
86.2 mm (3 25/64 inches)  
1
2
Magnet unit:  
Attach the magnet unit.  
Screws  
24.4 mm (31/32 inches)  
3
4
1
3
3
4
2
5
1
3
Attach the covers.  
Important:  
Align the “ ” marks on the sensor unit and the magnet unit so that they  
R
5
point directly at each other and are no more than 25.4 mm (1 inch) apart.  
15  
 
Setup  
Securing with double-sided tape  
Note:  
R Make sure the surfaces of the sensor unit, magnet unit, and the installation area  
are clean and dry before applying double-sided tape.  
1
2
Check that the sensor unit cover and magnet unit cover are attached.  
Affix double-sided tape to the sensor unit and magnet unit.  
R Make sure the tape covers the screw holes on the back of each unit.  
5
3
Install the sensor unit and magnet unit.  
R Press firmly on each unit to ensure solid adhesion to the installation surface.  
Important:  
Align the “ ” marks on the sensor unit and the magnet unit so that they  
R
5
point directly at each other and are no more than 25.4 mm (1 inch) apart.  
Removing when secured with double-sided tape  
1
2
Tie a piece of thread to two sticks, screwdrivers, etc.  
Pull the thread tight and use it to cut the double-sided tape, and then remove  
any excess tape.  
Excess tape  
1
1
16  
 
Appendix  
You can configure the window/door  
sensor to trigger other system  
events, such as camera recording,  
turning on an electric device (such  
as a lamp), etc. (Appropriate device  
required.)  
Testing the window/  
door sensor  
You can check the window/door  
sensor’s LED indicator and test the  
performance of the window/door  
sensor.  
Telephone alert  
You can configure the system to call  
a preprogrammed phone number  
when the window/door sensor is  
triggered.  
1
2
3
Remove the sensor unit cover.  
Press M N on the sensor unit.  
Open and close the window or  
door several times.  
R Make sure that the LED  
indicator lights in green when  
you close the window or door.  
Accessing the User’s  
Guide  
The User’s Guide is a collection of  
online documentation that helps you  
get the most out of the [Home  
Network] app.  
4
Press M  
N again.  
Note:  
R If the LED indicator lights in red  
when the window or door is closed,  
the window/door sensor is not  
installed properly. Re-evaluate the  
position of the sensor unit and  
magnet unit (page 11).  
®
®
1
iPhone /iPad  
Tap in the app’s home screen.  
Android™ devices  
Tap or press your mobile  
device’s menu button in the app’s  
home screen.  
2
Note:  
Tap [User’s Guide].  
Features available  
when using the  
[Home Network] app  
R You can also access the User’s  
Guide at the web page listed below.  
Some of the window/door sensor’s  
features that are available when using  
the [Home Network] app are listed  
below. For more information, refer to  
the User’s Guide (page 17).  
Security system  
You can use the app to arm and  
disarm the security system, confirm  
the current status of the sensor, and  
view a log of previous security  
events.  
homenetwork/manual/  
Home control  
17  
 
     
Appendix  
Specifications  
R Frequency range  
DECT: 1.92 GHz – 1.93 GHz  
R RF transmission power  
DECT: 115 mW (max.)  
R Power source  
Lithium battery CR2 (1 ´ 3.0 V,  
850 mAh)  
R Operating conditions  
-10 °C – 40 °C (14 °F – 104 °F)  
R Battery life  
Approx. 2 years (when window/door  
is opened and closed 10 times a  
day, in an environment of 25 °C  
(77 °F))  
R Dimensions  
Sensor unit: Approx. 102 mm ´  
31 mm ´ 22 mm (4 inches ´ 1 7/32  
inches ´ 7/8 inches)  
Magnet unit: Approx. 37 mm ´  
14 mm ´ 14 mm (1 15/32 inches ´  
9/16 inches ´ 9/16 inches)  
R Mass (weight)  
Sensor unit: Approx. 39 g (0.09 lb),  
excluding the battery  
Magnet unit: Approx. 8 g (0.02 lb)  
18  
 
   
Appendix  
interference by one or more of the  
following measures:  
– Reorient or relocate the receiving  
antenna.  
– Increase the separation between the  
equipment and receiver.  
– Connect the equipment into an  
outlet on a circuit different from that  
to which the receiver is connected.  
– Consult the dealer or an  
experienced radio/TV technician for  
help.  
FCC and other  
information  
This device complies with Part 15 of  
the FCC Rules. Operation is subject to  
the following two conditions:  
(1) This device may not cause harmful  
interference, and (2) this device must  
accept any interference received,  
including interference that may cause  
undesired operation.  
Privacy of communications may not be  
ensured when using this phone.  
Some cordless telephones operate at  
frequencies that may cause  
interference to nearby TVs and VCRs.  
To minimize or prevent such  
CAUTION:  
Any changes or modifications not  
expressly approved by the party  
responsible for compliance could void  
the user’s authority to operate this  
device.  
interference, the base of the cordless  
telephone should not be placed near or  
on top of a TV or VCR. If interference is  
experienced, move the cordless  
telephone further away from the TV or  
VCR. This will often reduce or eliminate  
interference.  
NOTE:  
This equipment has been tested and  
found to comply with the limits for a  
Class B digital device, pursuant to Part  
15 of the FCC Rules. These limits are  
designed to provide reasonable  
protection against harmful interference  
in a residential installation. This  
equipment generates, uses, and can  
radiate radio frequency energy and, if  
not installed and used in accordance  
with the instructions, may cause  
harmful interference to radio  
communications. However, there is no  
guarantee that interference will not  
occur in a particular installation. If this  
equipment does cause harmful  
interference to radio or television  
reception, which can be determined by  
turning the equipment off and on, the  
user is encouraged to try to correct the  
FCC RF Exposure Warning:  
R This product complies with FCC  
radiation exposure limits set forth for  
an uncontrolled environment.  
R To comply with FCC RF exposure  
requirements, the device must be  
installed and operated 20 cm  
(8 inches) or more between the  
product and all person’s body.  
R This product may not be collocated  
or operated in conjunction with any  
other antenna or transmitter.  
R For body-worn operation, the  
handset must be used only with a  
non-metallic accessory. Use of other  
accessories may not ensure  
compliance with FCC RF exposure  
requirements.  
 
19  
 
Appendix  
Notice:  
R FCC ID can be found inside the  
sensor unit.  
20  
 
Appendix  
Customer services  
Customer Services Directory (United States and  
Puerto Rico)  
Obtain Product Information and Operating Assistance; locate your nearest  
Dealer or Service Center; purchase Parts and Accessories; or make Customer  
Service and Literature requests by visiting our Web Site at:  
or, contact us via the web at:  
You may also contact us directly at: 1-800-211-PANA (1-800-211-7262),  
Monday - Friday 9 am to 9 pm; Saturday - Sunday 10 am to 7 pm, EST.  
For hearing or speech impaired TTY users, TTY: 1-877-833-8855  
Accessory Purchases (United States and  
Puerto Rico)  
Purchase Parts, Accessories and Owner’s Manual online for all  
Panasonic Products by visiting our Web Site at:  
or, send your request by E-mail to:  
You may also contact us directly at:1-800-237-9080 (Fax Only)  
(Monday - Friday 9 am to 9 pm, EST.)  
Panasonic National Parts Center  
20421 84th Avenue S., Kent, WA 98032  
(We accept Visa, MasterCard, Discover Card, American Express.)  
For hearing or speech impaired TTY users, TTY: 1-866-605-1277  
 
21  
 
Appendix  
Warranty (For United States and Puerto Rico)  
Panasonic Home Network System Products  
Limited Warranty  
Limited Warranty Coverage  
If your product does not work properly because of a defect in materials or workmanship,  
Panasonic Corporation of North America (referred to as “the warrantor”) will, for the length  
of the period indicated on the chart below, which starts with the date of original purchase  
(“Limited Warranty period”), at its option either (a) repair your product with new or  
refurbished parts, or (b) replace it with a new or a refurbished equivalent value product, or  
(c) refund your purchase price. The decision to repair, replace or refund will be made by  
the warrantor.  
Parts  
Labor  
Home Network System Products  
microSD card (Included model only)  
One (1) Year  
90 days  
One (1) Year  
N/A  
During the “Labor” Limited Warranty period there will be no charge for labor. During the  
“Parts” Limited Warranty period, there will be no charge for parts. You must mail-in your  
product prepaid during the Limited Warranty period. This Limited Warranty excludes both  
parts and labor for batteries, antennas, and cosmetic parts (cabinet). This Limited  
Warranty only applies to products purchased and serviced in the United States or Puerto  
Rico. This Limited Warranty is extended only to the original purchaser and only covers  
products purchased as new.  
Mail-In Service--Online  
Online Repair Request  
To submit a new repair request and for quick repair status visit our Web Site at  
When shipping the unit carefully pack in a padded shipping carton, include all  
accessories, and send it prepaid. Include a letter detailing the complaint, a return  
address and provide a day time phone number where you can be reached. P.O. Boxes  
are not acceptable. Keep the tracking number for your records. A copy of valid  
registered receipt is required under the 1 year parts and labor Limited Warranty.  
For Limited Warranty service for headsets if a headset is included with this  
product please follow instructions above.  
IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE  
PURCHASER WILL BE REQUIRED TO FURNISH A SALES  
RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE,  
AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE  
CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH  
PROOF OF PURCHASE.  
 
22  
 
Appendix  
Limited Warranty Limits And Exclusions  
This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship,  
and DOES NOT COVER normal wear and tear or cosmetic damage. The Limited Warranty  
ALSO DOES NOT COVER damages which occurred in shipment, or failures which are  
caused by products not supplied by the warrantor, or failures which result from accidents,  
misuse, abuse, neglect, bug infestation, mishandling, misapplication, alteration, faulty  
installation, set-up adjustments, misadjustment of consumer controls, improper maintenance,  
power line surge, lightning damage, modification, introduction of sand, humidity or liquids,  
commercial use such as hotel, office, restaurant, or other business or rental use of the  
product, or service by anyone other than a Factory Service Center or other Authorized  
Servicer, or damage that is attributable to acts of God.  
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER "LIMITED  
WARRANTY COVERAGE". THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR  
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR  
ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY. (As examples, this  
excludes damages for lost time, lost calls or messages, cost of having someone remove or  
re-install an installed unit if applicable, travel to and from the servicer. The items listed are not  
exclusive, but are for illustration only.) ALL EXPRESS AND IMPLIED WARRANTIES,  
INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD  
OF THE LIMITED WARRANTY.  
Some states do not allow the exclusion or limitation of incidental or consequential damages,  
or limitations on how long an implied warranty lasts, so the exclusions may not apply to you.  
This Limited Warranty gives you specific legal rights and you may also have other rights  
which vary from state to state. If a problem with this product develops during or after the  
Limited Warranty period, you may contact your dealer or Service Center. If the problem is not  
handled to your satisfaction, then write to the warrantor's Consumer Affairs Department at the  
addresses listed for the warrantor.  
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE  
YOUR RESPONSIBILITY.  
When you ship the product  
ȷCarefully pack your unit, preferably in the original carton.  
ȷAttach a letter, detailing the symptom.  
ȷSend the unit to Panasonic Exchange Center, prepaid and adequately insured.  
ȷDo not send your unit to Panasonic Corporation of North America listed on the back  
cover or to executive or regional sales offices. These locations do not repair consumer  
products.  
 
23  
IMPORTANT!  
If your product is not working properly. . .  
1 Use CR2 lithium battery.  
2
Use the Home Network app to access the User’s Guide  
and refer to the Troubleshooting section.  
LFAQ and troubleshooting hints are available.  
For your future reference  
We recommend keeping a record of the following information to assist  
with any repair under warranty.  
Serial No.  
Date of purchase  
(found inside the sensor unit)  
Name and address of dealer  
Attach your purchase receipt here.  
Two Riverfront Plaza, Newark, NJ 07102-5490  
© Panasonic System Networks Co., Ltd. 2014  
 

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