Napco Security Technologies Door GEM DXK3 User Manual

OPERATING GUIDE for your  
GEM-DXK3 KEYPAD  
© NAPCO 2006  
OI327 11/06  
 
TABLE OF CONTENTS  
TO SILENCE AN ALARM, ENTER YOUR  
TABLE OF CONTENTS  
Section  
Page  
CODE, AND PRESS J.  
FOR SERVICE, CALL: __________________  
CENTRAL STATION: __________________  
EXIT DELAY: _________________________  
ENTRY DELAY: ______________________  
FIRE ALARM SOUND*:  
KEYPAD CONTROLS & INDICATORS............................................... 4  
ARMING AWAY: SETTING THE ALARM WHEN LEAVING............... 6  
ARMING STAY: PROTECTING YOURSELF AT HOME .................... 8  
TURNING OFF THE ALARM (DISARMING) WHEN RETURNING...... 10  
FIRE PROTECTION............................................................................ 11  
FUNCTION MENU .............................................................................. 15  
CENTRAL-STATION MONITORING................................................... 20  
ADVANCED FEATURES .................................................................... 21  
PROGRAMMING USER CODES........................................................ 22  
GLOSSARY ........................................................................................ 24  
SYSTEM TROUBLE ERROR CODES ................................................ 27  
TROUBLESHOOTING ........................................................................ 31  
________________________________  
BURGLAR ALARM SOUND*:  
________________________________  
KEYPAD FIRE ENABLED?  
KEYPAD PANIC ENABLED? YES NO  
KEYPAD AUX. ENABLED? YES NO  
YES NO  
*FIRE HAS PRIORITY OVER BURGLARY.  
3
 
KEYPAD CONTROLS & INDICATORS  
96  
STATUS  
BYPASS  
FIRE/TBL  
SYS TBL  
CHIME  
INTERIOR  
ARMED  
R
1
2
5
8
3
6
9
P
Q
G
U
B
C
4
7
0
4
 
KEYPAD CONTROLS & INDICATORS  
Unbypasses a bypassed zone. (GEM-  
P3200/9600 panels only).  
Window.  
Lights indicate system  
AWAY Button. (1) Arms all zones in  
the system. (2) Scrolls window  
display backward (PRIOR). (3)  
Answers “NO” to questions in the  
window display.  
status messages; digit display  
indicates related zone, function or  
error message numbers.  
RESET Button. (1) Resets various  
system troubles, displays, etc. (See  
text.) (2) Resets residential smoke  
detectors.  
STATUS Light. Lights (green) to  
indicate that the system is ready for  
arming. If a zone is not secured the  
light will be off and the zone will  
display in the window. If a zone has  
been bypassed, the STATUS light will  
blink while armed.  
AREA Button (G). Selects other  
areas and is used with emergency  
buttons.  
Numerical Keys (1-9, 0). Used to  
enter codes, zone numbers, etc.  
Emergency Buttons. Used with the  
ENTER Button. Entry key. Causes  
the entered code or selected function  
to be executed.  
G
button to signal an  
emergency, as follows:  
ARMED Light. Lights (red) to indicate  
that the system is armed. If an alarm  
has occurred, the ARMED LED will  
be flashing.  
STAY Button. (1) Bypasses all  
Interior Zones simultaneously ("STAY  
Mode") to allow free movement within  
the premises. Hold down P  
when the system is armed in "STAY  
Mode" to cancel entry delay on Exit/  
Entry Zones, causing an instant alarm  
upon violation. (2) Scrolls the window  
display forward (NEXT). (3) Answers  
“YES” to questions in the window  
display.  
Press the 7and the G  
buttons for Fire Emergency.  
Press the 8and the G  
buttons for Auxiliary Emergency.  
MENU Button. Selects available  
system functions as displayed in the  
window. The selected function is  
Press the 9and the G  
executed by pressing the Ubutton.  
buttons for Police Emergency.  
BYPASS Button. (1) Deactivates  
selected zones from the system. (2)  
AC Light. Indicates AC Power is  
present.  
5
 
ARMING AWAY: SETTING THE ALARM WHEN LEAVING  
Arming the System  
1. Check the keypad. The green STATUS light must be on in order to arm.  
12  
P
BYPASS FIRE/TBL SYS TBL  
CHIME  
INTERIOR  
If the green light is off, the number(s) of any unsecured zone(s) will display in  
the window. Refer to the pull-up zone list for the location of each problem  
zone and secure by closing windows, doors, etc.. When all zones are secure,  
the green STATUS light will come on.  
2. Arm the system. Enter your User Code followed by Q. The green  
STATUS light will go off, the red ARMED light will come on. Note: If you enter  
an invalid code, the keypad will beep 4 times, indicating an error. Re-enter  
your code.  
3. Leave the premises. Leave through the exit door before the exit time expires.  
Priority Arming  
If you attempt to arm the system with a faulted Zone, a 3-second tone will sound  
at the keypad and “P” will display in the window, indicating that the zones must be  
secured before the panel can be armed.  
BYPASS FIRE/TBL SYS TBL  
CHIME  
INTERIOR  
Selectively Bypassing Zones  
If you cannot locate or repair a faulted zone, it can be removed from the system,  
or bypassed. Bypass the zone(s) from the system by pressing B, followed by  
BYPASS FIRE/TBL SYS TBL  
CHIME  
INTERIOR  
the zone number (or vice versa). The yellow BYPASS light will turn on to indicate  
that the zone has been bypassed.  
Note: Bypassed zones are unprotected. If a faulted zone cannot be secured,  
have the system checked as soon as possible.  
6
 
ARMING AWAY: SETTING THE ALARM WHEN LEAVING  
System Trouble If you attempt to arm with the SYS TBL light on, a 3-second tone will  
sound and a “P” will display in the window. This indicates that the system has detected  
a problem which may prevent it from operating properly. A number corresponding to the  
trouble will then appear in the display. Refer to SYSTEM TROUBLE ERROR CODES  
for descriptions of these troubles. If you cannot correct the problem immediately, press  
Cand you will then be able to arm the system in this condition. Note: If you  
P
BYPASS FIRE/TBL SYS TBL  
CHIME  
INTERIOR  
cannot clear the trouble, have the system checked as soon as possible.  
Area Arming (Optional)  
In a system that has been partitioned into multiple areas, one or more areas may be armed while others remain disarmed.  
Manager's Mode.  
The Manager's Mode allows the user to arm / disarm other areas in a partitioned system. To arm a different area:  
1. Press the numerical key representing the other area number.  
2. Press Gfollowed by U. The keypad will now provide status and control of that area.  
3. Enter your code followed by Qto arm.  
4. Press Gfollowed by Uto return to the home area.  
Global Arming (Optional) (GEM-P3200/9600 panels only).  
To arm all areas simultaneously (including the area you are in), press 9, Gand enter your code followed by U.  
To disarm all areas simultaneously, press 0, Gand enter your code followed by U.  
The User Code must be valid in all area(s).  
If any zone is not secured, the keypad will display “P”. All faulted zones in the respective area(s) must be secured or  
bypassed. Note: If a system trouble is indicated, the system cannot be armed using this method.  
7
 
ARMING STAY: PROTECTING YOURSELF AT HOME  
Arming in STAY Mode  
Interior Zones, when bypassed, allow free movement within the home while the  
BYPASS FIRE/TBL SYS TBL  
CHIME  
INTERIOR  
protection of armed perimeter zones is maintained. To bypass Interior Zones, enter  
your User Code followed by P. The red ARMED light will light and the green  
STATUS light will blink, indicating zones bypassed. The INTERIOR and BYPASS lights will display in the window.  
Instant Protection  
When retiring for the evening, after all family members are home, you can cancel the entry delay on the Entry Zone(s).  
To arm with instant protection, press and hold Pfor 2 seconds after arming. When armed with Instant Protection opening  
the entry door will cause an immediate alarm.  
When arming with Instant Protection, the exit delay will remain in effect, allowing exit of the house just after arming.  
While armed, the red ARMED light will flicker rapidly to indicate instant protection.  
8
 
ARMING STAY: PROTECTING YOURSELF AT HOME  
Easy Exit (Optional - Easy Exit programmed? YES NO)  
Your system may have been programmed for Easy Exit, which allows a user to exit the premises while the system is armed STAY. By  
activating Easy Exit while the system is armed STAY, the Exit Delay countdown will take place, during which time you are permitted to  
leave through the exit door. The Easy Exit Delay time will be identical to the Exit Delay time the system gives you each time it is  
armed STAY. This will allow, for example, an early morning commuter to exit the house, without having to disarm and rearm the  
system, awaking the family.  
Press Uto activate Easy Exit on your system. (GEM-P3200/GEM-P9600 V20 or greater, GEM-P816/P1632 V9A or greater)  
Emergency Buttons (Only available if programmed)  
The Blue Emergency Buttons (7, 8& 9), if programmed, are always active,  
whether the system is armed or disarmed. The emergency signal will only be transmitted  
when an Emergency Button and Gare pressed at the same time.  
Fire Emergency Simultaneously press 7and Gto alert the central station of a  
fire emergency. * (Fire Emergency programmed? YES NO)  
Auxiliary Emergency Simultaneously press 8and Gto alert the central station  
of an Auxiliary emergency.* (Auxiliary Emergency programmed? YES NO)  
Police Emergency Simultaneously press 9and Gto alert the central station of a  
police emergency. * (Police Emergency programmed? YES NO)  
* Note: Discuss your Emergency  
Features with your Installation  
Company.  
9
 
TURNING OFF THE ALARM (DISARMING) WHEN RETURNING  
Disarming the System  
1. Enter your premises through the Entry/Exit door. The keypad will sound a steady tone to remind you to disarm the system  
before your Entry Delay time expires.  
2. Enter your User Code and press U. The red ARMED light will go out, indicating that the system has been disarmed.  
If you enter an invalid code, the keypad will beep 4 times, signifying an error. Re-enter your code immediately. 10 seconds  
before Entry Delay expires, the keypad will emit a pulsing warning tone.  
Alarm Indication / Silencing an Alarm  
If the red ARMED light is flashing upon entry, an alarm occurred while you were out. (The display will scroll the number(s) of the  
violated zone(s).) Proceed with caution! If you suspect that an intruder may still be on the premises, leave immediately and call  
authorities from a neighbor's phone.  
To silence an audible alarm:  
1. Enter your code and press U. After the system is disarmed, the window will continue to display the number(s) of the zone(s)  
violated.  
2. To reset the display, note the zones violated, then press C.  
Ambush (Optional) Your Ambush Code Type is: TYPE 1 (Prefix) TYPE 2 (Unique) My Ambush Code is ___________________  
If an intruder forces you to disarm your system, enter your Ambush Code and press U. There are two types of Ambush Codes:  
(1) A 2-digit code (prefix) entered just prior to your normal User Code and (2) A separate and unique User Code.  
Example Type 1 (Prefix): If your User Code is 1234 and your Ambush Code is 99, press 991234U.  
Example Type 2 (Unique): If your User Code is 1234 and your Ambush Code is 8899, press 8899U.  
Using your Ambush Code will send a silent alarm to the central station. The red ARMED light will go out and the window will display  
“SYSTEM READY” as if the system were normally disarmed. There will be no indication that a silent alarm has been sent.  
10  
 
FIRE PROTECTION  
(Applicable only where local ordinance permits use of this alarm control panel for fire protection).  
Fire-Zone Alarm  
If a fire is detected, the FIRE/TBL light will display with the zone number and the  
NN  
BYPASS FIRE/TBL SYS TBL  
CHIME  
INTERIOR  
keypad sounder will pulse.  
If a fire is in progress, evacuate the premises immediately! If necessary, call  
the Fire Department from an outside phone.  
If there is no evidence of a fire, enter your code and press Uto silence the  
alarm.  
Check the smoke detector(s). If a smoke detector tripped, its red alarm  
indicator light will be on.  
After the alarm condition is corrected (thermostat cooled down; smoke cleared  
from detector; etc.), pressing C again will reset the keypad within about  
10 seconds.  
Fire-Zone Trouble  
The system is constantly monitoring the Fire Zone(s) to insure they are in good  
working order.  
If a problem on a Fire Zone is detected, a system trouble E41 will display,  
followed by the number of the Fire Zone in trouble. The sounder will activate, the  
SYS TBL light will come on and the FIRE/TBL light will blink.  
Press the C button to silence the sounder. Call for service immediately!  
E
BYPASS FIRE/TBL SYS TBL  
BYPASS FIRE/TBL SYS TBL  
BYPASS FIRE/TBL SYS TBL  
CHIME  
CHIME  
CHIME  
INTERIOR  
INTERIOR  
INTERIOR  
41  
NN  
11  
 
FIRE PROTECTION  
2. One person sounds the alarm.  
3. Each person tests his door.  
4. Pretend the door is hot and use the  
alternate escape exit.  
alternate route through the window.  
If the door is cool, brace your  
shoulder against it and open it  
cautiously. Be ready to slam the  
door if smoke or heat rushes in.  
Crawl through smoke, holding your  
breath. Close the doors again on  
leaving to help prevent the fire from  
spreading.  
4. Go to your specific outdoor meeting  
place so you can see that everyone  
is safe.  
5. Assign someone to make sure  
nobody returns to the burning  
building.  
Preparing a Fire Escape Plan  
Even with the most advanced fire  
alarm system, adequate protection  
requires an escape plan.  
To prepare your plan, draw floor  
plans of your building. (Space is provided  
on the next page). Show two exits - a  
front or back door and a window from  
5. Everyone meets outdoors at the  
assigned location.  
Important! - Read Carefully  
Discuss these escape procedures  
with all those who use the building:  
each room.  
(Make sure the window  
works. You may need a special fire-  
escape ladder if the window is high up).  
Write down your outside meeting place.  
1. In a residence, sleep with the  
bedroom door closed. A closed  
door will hold back deadly smoke  
while you escape.  
Family Rehearsal.  
Rehearse each of the following  
activities:  
6. Call the Fire Department from a  
neighbor's telephone.  
2. When the fire alarm signals,  
escape quickly. Do not stop to  
pack.  
1. Everyone in his room with the  
doors closed.  
3. Test the door. If it is hot, use your  
Would You Like More Safety Information?  
For more information on home fire detection, burn safety, and home fire safety, write to the National  
Fire Protection Association, Public Affairs Dept. 05A, Batterymarch Plaza, Quincy, MA 02269.  
12  
 
FIRE PROTECTION  
Floorplan  
Draw a plan of your premises in the space provided below.  
Floorplan  
13  
 
FIRE PROTECTION  
LIMITATIONS OF FIRE ALARM WARNING SYSTEM  
provide early-enough warning for a variety of  
reasons: (a) they may not sense fires that start  
where smoke cannot reach them, such as in  
chimneys, walls, roofs, behind closed doors,  
etc.; (b) they may not sense a fire on a different  
level of the residence or building; (c) they have  
sensing limitations; no smoke detector can  
sense every kind of fire every time.  
alarm is obscured by noise from a stereo, radio,  
air conditioner, or other appliance, or by  
passing traffic, etc. Alarm warning devices,  
however loud, may fail to warn the hearing  
impaired.  
Although a fire alarm system may be of a  
reliable and state-of- the-art design, neither it  
nor its peripheral detection devices can offer  
guaranteed protection against fire. Any such  
equipment may fail to warn for a variety of  
reasons:  
Alarm products, as all electrical devices,  
are subject to component failure. Even though  
the equipment is designed for many years of  
Control panels, communicators, dialers,  
smoke detectors, and many other sensing  
devices will not work without power. Battery-  
operated devices will not work without batteries,  
with dead batteries, or with improperly-installed  
batteries. Devices powered solely by AC will  
not work if their power source is cut off for any  
reason.  
Thermostatic heat detectors do not  
always detect fires because the fire may be a  
slow smoldering low-heat type (producing  
smoke); because they may not be near the fire;  
or because the heat of the fire may bypass  
them. These detectors will not detect oxygen  
levels, smoke, toxic gases, or flames.  
Therefore, they may only be used as part of a  
comprehensive fire-detection system in  
conjunction with other devices. Under no  
circumstances should thermostatic heat  
detectors be relied upon as the sole measure to  
ensure fire safety.  
trouble-free performance,  
components could fail at any time.  
electronic  
Above are some of the reasons that fire  
alarm equipment could fail. The most common  
cause of an alarm system not functioning when  
a
fire occurs is inadequate testing and  
maintenance. The system should be tested at  
least weekly to ensure that all the equipment is  
working properly.  
Fires often cause a failure of electrical  
power. If the system does not contain a working  
battery backup power supply, and if the  
electrical circuit feeding the devices is cut or is  
not providing power for any reason, the system  
will not detect heat or smoke or provide any  
warning of a possible fire.  
While an alarm system may make one  
eligible for lower insurance rates, it is not a  
substitute for insurance. Homeowners, property  
owners, and renters are therefore urged to  
maintain adequate insurance coverage of life  
and property.  
Alarm warning devices such as sirens,  
bells, or horns may not alert someone behind a  
closed or partially-opened door. Warning  
devices located on one level are less likely to  
alert those on a different level. Even those who  
are awake may not hear the warning if the  
Telephone lines needed to transmit alarm  
signals to a central monitoring station may be  
out of service.  
Smoke detectors, though highly effective  
in reducing fire deaths, may not activate or  
14  
 
FUNCTION MENU  
The keypad can provide access to a wide assortment of utility functions. The functions are displayed in a prompting  
“YES/NO” format.  
1. To enter the Function Menu, press R.  
In all UL-listed or high-security installations, a valid User Code must first be entered followed by R.  
2. To skip a function, answer NO (Q) or R.  
3. To select and execute a function, answer YES (P) or U.  
Functions may be manually scrolled forward or backward using Rand B, respectively.  
To return to normal keypad operation, press the Cbutton. The keypad will automatically return to its normal  
operating mode if no activity is detected for longer than one minute.  
1. Display Zone Status? Displays the zone number of zones that are not  
secured. Press the NEXT and PRIOR Buttons (as displayed on-screen) to scroll  
faulted zones.  
01  
BYPASS FIRE/TBL SYS TBL  
CHIME  
INTERIOR  
2. Display Zones Bypassed? Displays bypassed zones. Press NEXT(P) and  
PRIOR (Q) to scroll bypassed zones.  
02  
03  
BYPASS FIRE/TBL SYS TBL  
CHIME  
CHIME  
INTERIOR  
INTERIOR  
3. Activate Bell Test? Activates the alarm (while disarmed) for about 2 seconds  
and performs a battery test. If the alarm does not sound, call for service. If the  
battery is low, a system trouble E02 will appear in the display. Allow 24 hours  
for the battery to recharge. If the trouble continues, call for service.  
BYPASS FIRE/TBL SYS TBL  
15  
 
FUNCTION MENU  
4. Display System Troubles? Displays a 1- or 2-digit error code representing a  
problem detected in the system. (See SYSTEM TROUBLE ERROR CODES for a  
description of these codes). Use NEXT(P) and PRIOR (Q) to scroll  
04  
BYPASS FIRE/TBL SYS TBL  
CHIME  
INTERIOR  
system troubles. (For GEM-P9600/3200 panels only).  
5. Display Fire Alarms? Displays alarms that have occurred on the Fire Zone(s).  
Press the NEXT(P) and PRIOR (Q) buttons to scroll zones.  
05  
06  
07  
BYPASS FIRE/TBL SYS TBL  
BYPASS FIRE/TBL SYS TBL  
BYPASS FIRE/TBL SYS TBL  
CHIME  
CHIME  
CHIME  
INTERIOR  
INTERIOR  
INTERIOR  
6. Display Fire Troubles? Displays trouble conditions that have been detected  
on the Fire Zone(s). Use NEXT(P) and PRIOR (Q) to scroll zones.  
7. Activate Chime? The Chime Mode will sound a tone at the keypad when the  
programmed zone is opened while disarmed. To deactivate the Chime Mode,  
execute Function 7 once again. Note: The Chime Mode is disabled while armed.  
8. Activate Watch Mode? (Optional - Watch Mode programmed? YES NO)  
This optional feature simultaneously turns on all zones designated as Day Zones,  
which will cause an indication at the keypad if a zone is opened while the system  
is disarmed. To deactivate the Watch Mode, arm, then disarm. All Day Zones will  
revert to regular Burglary Zones. Note: The Watch Mode is disabled while  
armed.  
08  
BYPASS FIRE/TBL SYS TBL  
CHIME  
INTERIOR  
16  
 
FUNCTION MENU  
9. Reset System Trouble?  
System troubles display and sound at the keypad. Correcting the trouble will clear most  
indications, however the following error codes will require manual reset: E11; E13; E19;  
E20 and E22. (See SYSTEM TROUBLE ERROR CODES for a description of error  
codes.)  
09  
10  
BYPASS FIRE/TBL SYS TBL  
CHIME  
INTERIOR  
10. Reset Sensor Watch Failure (Sensor Watch programmed? YES NO).  
Your system may have been programmed for Sensor Watch, a feature which supervises  
the motion sensors in the system. If a Sensor Watch failure occurs, a System Trouble  
E22-NN will result, where NN represents the zone number of the sensor in question. To  
reset, press C to clear the display, enter the Function Menu, scroll to Reset Sensor  
BYPASS FIRE/TBL SYS TBL  
CHIME  
INTERIOR  
Watch Failure and press U. If you cannot correct the problem, call for service  
11. Start Exit Time? (Optional) (Start Exit Time programmed? YES NO)  
In Commercial Burglary systems, exit delay may have been programmed to start after a  
central-station “ringback” (verification) signal has been received. If the ringback tone has  
not been received within about 30 seconds after arming, a communication problem may  
exist. Use this function to start exit delay manually, then exit the premises immediately.  
Be sure to have your alarm specialist check communications with the central station as  
soon as possible.  
11  
BYPASS FIRE/TBL SYS TBL  
CHIME  
INTERIOR  
17  
 
FUNCTION MENU  
15. Activate Telephone Test? (Telephone Test programmed? YES NO). Sends a  
communicator test to the central station. A communication failure will be indicated  
at the keypad by a system trouble “E03-00” display. Repeat the test to attempt to  
correct a communication failure, as any successful communication will clear this  
display.  
15  
16  
BYPASS FIRE/TBL SYS TBL  
CHIME  
INTERIOR  
16. Delay Arming 1-4 hours. (Not for UL-listed systems). Your system may be set  
to arm automatically after a delay period of 1 to 4 hours.  
BYPASS FIRE/TBL SYS TBL  
CHIME  
INTERIOR  
To Delay Arm the system:  
With Function 16 in the window, enter the desired Delay Arming time in hours  
(1, 2, 3,or 4), followed by U.  
At the end of this 1 - 4 hour Delay Arming period, the siren will sound a 2-second  
warning and the keypad will begin a 15-minute arming countdown with the sounder  
pulsing. The sounder may be silenced at this time by pressing C, but it will turn  
back on with a steady warning tone 1 minute prior to arming, at which time the  
building must be exited.  
The same steps can be used to delay a scheduled Auto Arming, if your system has  
been programmed as such.  
18  
 
FUNCTION MENU  
17. Activate Program? Activates the Program Mode from Keypad No. 1. Note:  
This feature is disabled while armed. (See PROGRAMMING USER CODES)  
17  
18  
BYPASS FIRE/TBL SYS TBL  
CHIME  
INTERIOR  
18. Activate Download? For installer's use only. If accidentally enabled, press  
C to exit.  
Note: This feature is disabled while armed.  
BYPASS FIRE/TBL SYS TBL  
CHIME  
INTERIOR  
19. Relay Control? (Relay Control programmed? YES NO) (GEM-P3200/9600 panels only)  
Turns ON or OFF one or more programmed Relay Group. Press Uto turn the  
19  
BYPASS FIRE/TBL SYS TBL  
CHIME  
INTERIOR  
displayed group on or off; press NEXT(P) to proceed to the next group, or  
PRIOR (Q) to scroll back to the previous group. Press C when done.  
Relay Group 01: [ ____________________________________ ]  
Relay Group 02: [ ____________________________________ ]  
Relay Group 03: [ ____________________________________ ]  
Relay Group 04: [ ____________________________________ ]  
Relay Group 05: [ ____________________________________ ]  
Relay Group 06: [ ____________________________________ ]  
Relay Group 07: [ ____________________________________ ]  
Relay Group 08: [ ____________________________________ ]  
19  
 
CENTRAL STATION MONITORING  
Your alarm specialist may have  
restored first, then the panel armed and  
disarmed, all within the delay period.  
identified. If your system reports on arming  
programmed your system to be monitored  
by a central station. The built-in digital  
communicator can transmit emergency  
signals and status reports to the central  
station 24 hours a day.  
(Closing Report), the central station will  
acknowledge arming. This will signal at the  
keypad as a “ringback” beep. Note: If the  
ringback signal is not heard, call for service.  
Opening and/or Closing Reporting.  
Your system can notify the central station  
every time it is disarmed or armed. Any or  
all of up to 96 different users can each be  
Communicator Features  
Abort Delay. Ask your installer which of  
your zones have Abort Delay, a delay  
that enables you to reset the system  
before it communicates to the central  
station. Your system has a SIA CP-01  
required Abort Delay of 30 seconds. It  
may be removed or increased up to 45  
seconds (at your option) by consulting  
with your installer. Note: If an alarm  
signal is cancelled during the Abort De-  
lay or cancelled after the report is sent  
(and an acknowledgement of the can-  
cellation is received), a "C" will appear in  
the keypad window.  
Regular Burglary (Non-24-Hour) Zone  
reports are aborted by disarming within  
the delay period.  
24-Hour Zones and  
zones  
programmed to report restores must be  
20  
 
ADVANCED FEATURES  
Security Bypass/Unbypass  
(Security Bypass programmed? YES NO).  
In high-security applications, zones may be bypassed (or unbypassed) only if a valid code is entered first, as follows:  
1. Enter a User Code valid for bypass, then press B .  
2. Press B then the zone number (or vice versa) to deactivate that zone.  
Similarly, a bypassed zone may be unbypassed using the same procedure. (This feature available for GEM-P3200/9600 panels only).  
Start Exit Time After Ringback (for Commercial Burglary Systems only)  
(Optional - Start Exit Time programmed? YES NO).  
If your system reports to a central station, your panel may have been programmed to start exit delay after the central-station ringback  
(verification) signal. Then, after arming, your system will communicate to the central station. After the central station acknowledges  
receipt (ringback), exit delay will start. If ringback is not heard within about 30 seconds, a communication problem may exist; call for  
service. Function 11 (Start Exit Time) may then be used to manually start the exit delay, however reporting capability may be  
sacrificed. (If your system does not report or the ringback feature was not programmed, exit delay will start as soon as your code is  
entered. Also note that if an exception window is programmed, and the closing is within that window, no ringback is provided. Ask your  
alarm professional if this feature is enabled). (This feature available for GEM-P3200/9600 panels only).  
Exit-Delay Restart  
(Exit-Delay Restart programmed? YES NO).  
On arming, the programmed exit delay will start. After the exit door has been opened and then closed, exit delay will change to 60  
seconds. Thus, a long exit delay may be programmed, which will immediately be reduced to 60 seconds upon exiting. If re-entry occurs  
during that 60 seconds, exit delay will restart once again (and only once again) at 60 seconds. If so programmed, re-entry within 60  
seconds after exit delay has expired, will cause the alarm to sound a 2-second warning (in addition to the entry sounder) to remind the  
user to disarm. (This feature available for GEM-P3200/9600 panels only).  
21  
 
PROGRAMMING USER CODES  
Your Installer has programmed into your system a special User Program Code which can be used to not only Arm and Disarm the  
system, but also to enter the User Program Mode, where you can program other User Codes. The following explains how you will use  
this code to program or erase additional User Codes.  
Entering the User Program Mode  
1 Enter your User Code, then press Rto enter the Function Mode.  
2 Answer NO (press Q) until “17” (Activate Program) is displayed, then press YES (P) .  
The display will scroll the following: “P” (Program mode); 4 digits identifying software versions; then “UP” (User Program). The  
keypad lights will flash while in the User Program Mode.  
Programming / Reprogramming a User Code  
1 Press R, followed by the the 2 digits of the user number to be programmed ( Example: for User 4, enter 04).  
2 Press R, followed by the new User Code. Note: User Codes may be up to 6 digits in length. For User Codes shorter than 6  
digits, use G0for remaining digits.  
3 Press Rrepeatedly until “UP” is displayed.  
4 Press Uto save the new User Code. Note: Duplicate Codes are not allowed; therefore a duplicate Code entered in the LCD  
Window will erase when Uis pressed. Repeat Steps 1 through 4 for each User Code to be programmed.  
Erasing a User Code  
To erase a User Code, press R, the 2-digit user number, Rfollowed by G0 until “UP” is displayed, then U.  
Example: Erase User 3’s User Code:  
Press R03RG0G0G0G0G0G0(“UP” will display) U  
Reviewing a Programmed User Code  
To review a User Code, press R, the 2-digit user number and Rto step through and review each digit of code.  
22  
 
PROGRAMMING USER CODES  
Exiting the User Program Mode  
When you have completed programming or erasing User Codes, press C to exit the User Program Mode.  
Programming Example:  
Example. Program the User 3 Code to “3784”. Note: For User Codes shorter than 6 digits, use G0for remaining  
digits.  
1. Enter your User Code, followed by R.  
2. Answer NO (press Q) repeatedly until “17” is displayed, then press YES (P).  
The display will scroll “P” followed by 4 digits,then “UP” (indicating User Programming) and the keypad lights will flash.  
3. Press R followed by  
03  
(for User 3), then R again followed by  
3784G0G0RRto program the code. (“UP” will display)  
4. Press Uto save the code.  
5. Press C to exit the Program Mode.  
Notes:  
If the system contains more than one keypad, only the keypad designated “No. 1” may be used for programming (if in  
doubt which is No. 1, ask your installer).  
While in Program Mode, the ARMED and STATUS lights remain off and burglar and fire alarm functions are disabled.  
In selecting your codes, do not program repetitive numbers (1111), consecutive numbers (1234), your birth date, address, or other  
obvious combinations. Choose a code of up to six digits (a minimum of four is recommended, and required in UL installations).  
Duplicate Codes are not allowed; therefore a duplicate Code entered in the LCD Window will erase when Uis pressed.  
While in Program Mode, the keypad beeps every 15 seconds.  
If the keypad detects no Program Mode activity for more than 4 minutes, a steady tone will sound. Press C to silence.  
23  
 
GLOSSARY  
Following are brief descriptions of terms and features used herein that may be unfamiliar to you. Some of the features  
are programmable options that may or may not apply to your particular system.  
communicator and notifies the proper  
authorities.  
Abort Delay - A delay period that  
allows the control panel to be reset,  
thus aborting a report to a central  
station.  
Arming/Disarming - Turning the  
system on or off, as follows:  
Arming=Code + Por Q;  
Chime - A keypad beep while  
disarmed alerting that the  
programmed zone has been opened.  
Disarming=Code + U.  
Arming Stay - Arming with interior  
zones bypassed, allowing free move-  
ment within the premises.  
Access Code - A code (up to 6  
digits) used to remotely unlock a  
door.  
Closing Window - (Optional.) A  
time interval within which closing  
(arming) is permitted without  
Ambush Code - Either (1) a 2-digit  
prefix code entered just prior to the  
User Code or (2) a unique 3-6-digit  
code used in place of the User Code  
when forced to disarm. Sends a  
silent alarm to the central station with  
no indication at the keypad.  
reporting to the central station.  
Arming Away - Arming with ALL  
zones protected.  
Communicator - Reports  
intrusions, emergencies, openings,  
closings, etc. directly to the central  
station over telephone lines.  
Battery - Backup power source in  
the control-panel enclosure to  
provide protection in the event of a  
power failure.  
Control Panel - The brain of the  
system, it controls all system  
functions.  
Area - Some systems may be  
divided, or partitioned, into smaller  
independent subsystems, which are  
referred to as Areas. Each Area may  
be controlled by its own keypad or by  
a keypad of a different Area through  
Managers Mode.  
BYPASS Button - Enables you to  
manually remove one or more  
protective zones from the system.  
Directory - A listing of the  
programmed zone descriptions  
stored in memory.  
Central Station - Monitors  
incoming reports and emergency  
messages from a digital  
Easy Arming - (1) Quick arming in  
24  
 
GLOSSARY  
Following are brief descriptions of terms and features used herein that may be unfamiliar to you. Some of the features  
are programmable options that may or may not apply to your particular system.  
Stay mode (hold down P). (2)  
Quick arming in Away mode (hold  
down Q).  
8 or 9). If enabled,  
pressing G together with 7,  
8 or 9 will alert the central  
station of a fire, auxiliary, or police  
emergency.  
systems only) Weak transmitter  
battery.  
RF Supervisory - (Wireless  
systems only) Periodic test report  
from transmitter (if a report is not  
received on time, a supervisory-  
failure system trouble will result).  
Exit/Entry Delays - Separate  
delays that let you exit and enter your  
premises without setting off an alarm  
when the system is armed.  
Partitioned System - A system  
that has been subdivided into two or  
more (up to eight) independent  
subsystems (areas).  
Ringback - A beep after arming  
verifying the central-station's receipt  
of a closing report.  
Instant Protection - Arming  
without entry delay pressing and  
holding the Pbutton while  
Pre-Alarm Warning. - A keypad  
sounder alert of an impending alarm.  
This option is programmable by zone  
for the same duration as that  
programmed for Abort Delay (see  
Abort Delay).  
Service Code - A code intended for  
temporary use.  
remaining in the premises.  
Keypad - Puts control-panel  
functions at your fingertips. It can be  
mounted anywhere in your premises.  
Sounder - A local warning device  
at each keypad to alert that (a) entry  
delay has started; (b) an attempt was  
made to arm with a zone in trouble;  
(c) a Day-Zone condition exists (see  
Zones: Day Zone); (d) 10 seconds  
exit time remaining; (e) invalid code  
entered; or (f) central station  
Manager's Mode - In a partitioned  
system, a low-security operating  
mode that allows arming by area.  
Report - A transmission to a central  
station notifying of a change in the  
status of the system (alarm, trouble,  
low battery, etc.).  
Panic Buttons - Blue buttons on  
the keypad (G and 7,  
RF Low Battery - (Wireless  
acknowledged arming (see  
25  
 
GLOSSARY  
Following are brief descriptions of terms and features used herein that may be unfamiliar to you. Some of the features  
are programmable options that may or may not apply to your particular system.  
Ringback).  
intrusion.  
prevents arming if in trouble.  
System Trouble - A problem (low  
battery, power failure, etc.) detected  
in the system.  
Day Zone: A zone that will  
cause a visual and audible  
indication at the keypad if it is  
in trouble while disarmed.  
Priority Zone with Bypass:  
A Priority Zone that can be  
bypassed using the C  
Trouble - A zone fault; an open  
door, window, or other problem that  
may prevent arming.  
button.  
Exit/Entry Follower Zone:  
Selective-Bypassed Zone:  
A zone that can be individually  
bypassed pressing B,  
Provides exit and entry delay  
for interior devices.  
Entry  
User Code - Your personalized  
code for arming and disarming the  
system. It may contain up to six  
digits.  
delay only occurs if re-entry  
takes place through the  
normal exit/entry door first.  
followed by the zone number.  
24-Hour Zone: A zone that is  
armed and ready at all times  
to respond to an emergency  
situation.  
Fire Zone:  
Detects fire  
alarms or trouble conditions.  
Zones - Independent circuits that  
protect specific areas of the  
premises:  
Interior Zones:  
Circuits  
within the premises, usually  
including space-protection  
devices, interior doors, etc.;  
but not exterior doors or  
windows.  
Auto-Bypass Zone: A zone  
that will be automatically  
bypassed from the protection  
system if it is in trouble (faulty)  
when the system is armed.  
Priority Zone: A zone that  
Burglary Zone:  
Detects  
26  
 
SYSTEM TROUBLE ERROR CODES  
Your control panel is capable of detecting a variety of troubles that may affect system performance. In the unlikely event that a problem  
should occur, the SYS TBL (system trouble) light will display in the keypad window along with one or more of the following error codes.  
If the problem is related to a specific zone or device, the corresponding number will also be indicated. Below is a list of the most  
common troubles along with the necessary corrective action, if any. If a message appears that is not listed below, call your security  
professional for service. When a system trouble occurs, the keypad can be silenced and the display can be cleared by pressing  
C. The system can then be armed and disarmed as usual.  
Note: If you cannot clear a system trouble yourself, call installing company for service as soon as possible.  
Trouble  
Indication  
System Trouble  
Condition  
Action  
E-01  
AC Power Failure  
This trouble will occur if AC power is not present. Make sure system transformer is plugged into AC  
receptacle and check the circuit breaker, otherwise call installing company for service.  
Low Battery  
If there has been a recent power failure, the battery may be partially depleted and must be recharged  
by the control panel. The control panel performs an automatic test of the battery every 24 hours, at  
which time the trouble will clear if the battery has been recharged.  
E-02  
If the trouble does not go away in 24 hours, call installing company for service.  
Communication  
Failure  
The system was not able to report to central station. If this is due to a temporary interruption in the  
telephone service, the trouble can be cleared when the service is restored by performing a  
Communication Test:  
E-03  
1. While disarmed, enter your User Code followed by R.  
2. Answer NO (press Q) until “15” (Telephone Test) appears in the window.  
3. Press YES (P) to send a test signal to the central station.  
4. If the trouble continues, call installing company for service.  
27  
 
SYSTEM TROUBLE ERROR CODES  
Trouble  
System Trouble  
Action  
Indication  
Condition  
Wireless Transmitter  
Supervisory Failure  
A problem has been detected with a wireless transmitter. Call installing company for service.  
E-04-NN  
E-05-NN  
Wireless Transmitter  
Low Battery  
The battery in a wireless transmitter is low and should be replaced. This transmitter is on the zone  
corresponding to the number NN. The replacement battery for the GEM-TRANS2 door/window transmitter,  
GEM-PIR motion detector and GEM-GB glass break detector is the Duracell DL123A 3 volt lithium. (2  
required for the GEM-PIR and GEM-GB.) The replacement battery for the GEM-SMK is the Duracell  
MN1604 9 Volt Alkaline(2 required ). The GEM-DT Dual Technology Sensor requires 4 C cell alkaline  
batteries.  
Warning: Replace batteries only with the same type as specified above. Use of another battery may present  
a risk of fire or explosion. Do not recharge or disassemble battery, or dispose of in fire.  
Receiver Response  
Failure  
Call installing company for service.  
E-06-NN  
Download Failure  
Telephone Line Cut  
System Cold Start  
Call installing company for service.  
E-07-00  
E-08  
The telephone line has failed. If telephone service has been temporarily interrupted, the trouble will clear  
automatically when it is restored. Otherwise, call installing company for service.  
E-09-00  
E-10-NN  
Keypad Response  
Failure  
Call installing company for service.  
28  
 
SYSTEM TROUBLE ERROR CODES  
Trouble  
System Trouble  
Action  
Indication  
Condition  
E-11-NN  
E-12-NN  
Keypad Tamper  
A keypad has been removed for the wall. Call installing company for service if problem cannot be  
repaired.  
Expansion Zone  
Module Response  
Failure  
Call installing company for service.  
E-13-NN  
E-14-NN  
E-15-NN  
E-16-NN  
E-17-NN  
E-18-NN  
Expansion Module  
Tamper  
The cover has been removed from a zone expansion module. A problem has been detected with an  
Expansion Module. Call installing company for service.  
Relay Board Response NN= Relay Board Number. Call installing company for service.  
Failure  
RF Transmitter Tamper Wireless Transmitter Tamper Cover removed. NN=Transmitter Number. Call installing company for  
service.  
Wireless Receiver Jam A problem has been detected with the wireless receiver. Call installing company for service.  
Receiver Tamper  
Condition  
Call installing company for service.  
KeyFob Transmitter  
Low Battery  
The batteries (2) in the wireless KeyFob transmitter indicated are low and should be replaced. The  
replacement battery is the #386 watch battery.  
Warning: Replace batteries only with the same type as specified above. Use of another battery may  
present a risk of fire or explosion. Do not recharge or disassemble battery, or dispose of in fire.  
29  
 
SYSTEM TROUBLE ERROR CODES  
Trouble  
Indication  
E19-00  
System Trouble  
Condition  
User Program Memory Error  
Action  
Call installing company for service.  
Call installing company for service.  
Call installing company for service.  
E-20-00  
E-21-00  
E-22-NN  
Dealer Program Memory Error  
System Shutdown  
Sensor Watch Activity Failure  
A Motion Sensor on the zone indicated has failed the programmed Sensor Watch activity test.  
Insure that the sensor is able to detect activity in the area; clear any obstacles which may be  
blocking the sensor from detecting activity. Press Cto clear the display, and then use the  
Function Menu to Reset Sensor Watch Failure (see page 17). If you cannot correct the  
problem yourself, call installing company for service.  
E-23-00  
E-24  
Burglary Bus Failure  
Service Message  
Call installing company for service.  
The system is in need of a preventive maintenance service call.  
Call installing company for service.  
E-27-00  
E-39-00  
E-40-NN  
Printer Failure  
Receiver Capacity Error  
RF Self Test Failure  
Call installing company for service.  
A wireless motion sensor on the zone indicated has failed its automatic self test routine.  
Call installing company for service.  
E-41-NN  
Fire Trouble  
A problem has been detected on the Fire zone indicated. Call for service. (GEM-P1632 and  
GEM-P816 panels only).  
E-51  
Bell/Siren Trouble  
There is a problem with the Bell or Siren. Call installing company for service.  
Call installing company for service.  
E-58-00  
E-59-00  
E-66-00  
E-99-00  
Telemetry Trouble  
Telemetry Failure  
Call installing company for service.  
"Clean Me" Smoke Detector Dirty  
Keypad Panic Shorted too Long  
Clean detector or call installing company for service.  
Call installing company for service.  
30  
 
TROUBLESHOOTING  
What do I do if...  
For more info...  
I try to arm my system but the keypad just displays a P and beeps at me.  
If the green STATUS light is off, a zone is open. Refer to the Pull Up Zone Directory and find  
and secure the open window or door.  
See Page 6  
I try to arm my system but the keypad displays a P and beeps at me. The SYS TBL light is lit and  
numbers start scrolling in the display.  
A System Trouble has been detected. Note the scrolling error codes, which represent the  
See Page 7 & 27  
trouble. Press C and you will now be able arm to the system , but the trouble must be  
fixed as soon as possible.  
The Fire Alarm is sounding and I don’t know how to turn it off.  
If a fire is in progress, evacuate the premises immediately! If necessary, call the Fire See Page 9  
Department from an outside telephone. If there is no evidence of a fire, enter your code and  
press Uto silence the alarm. Note the number of the Zone flashing in the window. Check  
the smoke detector(s). If a smoke detector tripped, its red alarm indicator light will be on.  
Press C to silence the keypad sounder.  
31  
 
NAPCO LIMITED WARRANTY  
NAPCO SECURITY SYSTEMS, INC. (NAPCO) warrants its products to be free from manufacturing NAPCO neither assumes, nor authorizes any other person purporting to act on its behalf to modify,  
defects in materials and workmanship for thirty-six months following the date of manufacture. to change, or to assume for it, any other warranty or liability concerning its products.  
NAPCO will, within said period, at its option, repair or replace any product failing to operate correctly  
without charge to the original purchaser or user.  
In no event shall NAPCO be liable for an amount in excess of NAPCO's original selling price of the  
product, for any loss or damage, whether direct, indirect, incidental, consequential, or otherwise  
This warranty shall not apply to any equipment, or any part thereof, which has been repaired by arising out of any failure of the product. Seller's warranty, as hereinabove set forth, shall not be  
others, improperly installed, improperly used, abused, altered, damaged, subjected to acts of God, or enlarged, diminished or affected by and no obligation or liability shall arise or grow out of Seller's  
on which any serial numbers have been altered, defaced or removed. Seller will not be responsible rendering of technical advice or service in connection with Buyer's order of the goods furnished  
for any dismantling or reinstallation charges.  
hereunder.  
NAPCO RECOMMENDS THAT THE ENTIRE SYSTEM BE COMPLETELY TESTED WEEKLY.  
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE  
DESCRIPTION ON THE FACE HEREOF. THERE IS NO EXPRESS OR IMPLIED WARRANTY OF Warning: Despite frequent testing, and due to, but not limited to, any or all of the following; criminal  
MERCHANTABILITY OR WARRANTY OF FITNESS FOR PARTICULAR PURPOSE. tampering, electrical or communications disruption, it is possible for the system to fail to perform as  
ADDITIONALLY, THIS WARRANTY IS IN LIEU OF ALL OTHER OBLIGATIONS OR LIABILITIES expected. NAPCO does not represent that the product/system may not be compromised or  
A
A
ON THE PART OF NAPCO.  
Any action for breach of warranty, including but not limited to any implied warranty of  
merchantability, must be brought within the six months following the end of the warranty period.  
circumvented; or that the product or system will prevent any personal injury or property loss by  
burglary, robbery, fire or otherwise; nor that the product or system will in all cases provide adequate  
warning or protection. A properly installed and maintained alarm may only reduce risk of burglary,  
robbery, fire or otherwise but it is not insurance or a guarantee that these events will not occur.  
CONSEQUENTLY, SELLER SHALL HAVE NO LIABILITY FOR ANY PERSONAL INJURY,  
PROPERTY DAMAGE, OR OTHER LOSS BASED ON A CLAIM THE PRODUCT FAILED TO GIVE  
WARNING. Therefore, the installer should in turn advise the consumer to take any and all  
precautions for his or her safety including, but not limited to, fleeing the premises and calling police  
or fire department, in order to mitigate the possibilities of harm and/or damage.  
NAPCO is not an insurer of either the property or safety of the user's family or employees, and limits  
its liability for any loss or damage including incidental or consequential damages to NAPCO's  
original selling price of the product regardless of the cause of such loss or damage.  
Some states do not allow limitations on how long an implied warranty lasts or do not allow the  
exclusion or limitation of incidental or consequential damages, or differentiate in their treatment of  
limitations of liability for ordinary or gross negligence, so the above limitations or exclusions may not  
apply to you. This Warranty gives you specific legal rights and you may also have other rights which  
vary from state to state.  
IN NO CASE SHALL NAPCO BE LIABLE TO ANYONE FOR ANY CONSEQUENTIAL OR  
INCIDENTAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESS OR  
IMPLIED, EVEN IF THE LOSS OR DAMAGE IS CAUSED BY THE SELLER'S OWN NEGLIGENCE  
OR FAULT.  
In case of defect, contact the security professional who installed and maintains your security system.  
In order to exercise the warranty, the product must be returned by the security professional, shipping  
costs prepaid and insured to NAPCO. After repair or replacement, NAPCO assumes the cost of  
returning products under warranty. NAPCO shall have no obligation under this warranty, or  
otherwise, if the product has been repaired by others, improperly installed, improperly used, abused,  
altered, damaged, subjected to accident, nuisance, flood, fire or acts of God, or on which any serial  
numbers have been altered, defaced or removed. NAPCO will not be responsible for any  
dismantling, reassembly or reinstallation charges.  
This warranty contains the entire warranty. It is the sole warranty and any prior agreements or  
representations, whether oral or written, are either merged herein or are expressly cancelled.  
turning the equipment off and on, the user is encouraged to try to correct the interference by one or  
more of the following measures: reorient the receiving antenna; relocate the computer with respect  
to the receiver; move the computer away from the receiver; plug the computer into a different outlet  
so that computer and receiver are on different branch circuits.  
THE FOLLOWING STATEMENT IS REQUIRED BY THE FCC.  
This equipment generates and uses radio-frequency energy and, if not installed and used properly,  
that is, in strict accordance with the manufacturer's instructions, may cause interference to radio  
and television  
If necessary, the user should consult the dealer or an experienced radio/television technician for  
additional suggestions. The user may find the following booklet prepared by the Federal  
Communications Commission helpful: “How to Identify and Resolve Radio-TV Interference  
Problems”. This booklet is available from the U.S. Government Printing Office, Washington, DC  
20402; Stock No. 004-000-00345-4.  
reception. It has been type tested and found to comply with the limits for a Class-B computing  
device in accordance with the specifications in Subpart J of Part 15 of FCC Rules, which are  
designed to provide reasonable protection against such interference in a residential installation.  
However, there is no guarantee that interference will not occur in a particular installation. If this  
equipment does cause interference to radio or television reception, which can be determined by  
NAPCO Security Systems, 333 Bayview Avenue, Amityville, NY 11701  
DESIGN PATS. PENDING  
 

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